Welcome to The Gentz Barbershop. By using our website, booking an appointment, purchasing services, or visiting our shop, you agree to the following Terms of Service. Please read them carefully.
1. About The Gentz Barbershop
The Gentz Barbershop provides professional grooming services, including haircuts, beard trims, shaves, and related barbering services. These Terms apply to all visitors, customers, and users of our website and services.
2. Appointments and Booking
Appointments may be booked online, by phone, or in person, depending on availability.
When booking an appointment, you agree to provide accurate contact information so we can confirm, update, or communicate with you about your appointment.
Appointment times are scheduled to help us serve every customer efficiently. While we do our best to stay on schedule, appointment times may occasionally shift due to service timing, customer needs, or other circumstances.
3. Late Arrivals
Please arrive on time for your appointment.
If you arrive late, your service may need to be shortened, rescheduled, or canceled depending on our schedule. We reserve the right to treat late arrivals as missed appointments when there is not enough time remaining to complete the service properly.
4. Cancellations and No-Shows
We understand that plans change. If you need to cancel or reschedule your appointment, please notify us as soon as possible.
Repeated cancellations, last-minute cancellations, or no-shows may result in limited booking privileges or a required deposit for future appointments.
If The Gentz Barbershop uses online booking, deposits, or cancellation fees, those policies may be presented at the time of booking and will apply to your appointment.
5. Payments
Payment is due at the time services are provided unless otherwise stated.
We may accept payment by cash, card, digital payment, or other approved payment methods. Prices are subject to change at any time and may vary based on service type, barber, hair length, complexity, or additional requested services.
Tips are appreciated but not required.
6. Refunds and Service Satisfaction
Our goal is for every customer to leave satisfied.
Because barbering services involve time, labor, and personalized work, all completed services are generally non-refundable. However, if you are unhappy with your service, please contact us as soon as possible so we can review the situation and determine whether an adjustment or correction may be appropriate.
Any correction requests should be made within a reasonable time after your appointment.
7. Children and Minors
Children are welcome at The Gentz Barbershop.
A parent or guardian may be required to remain present during services for minors. Parents or guardians are responsible for the behavior, safety, and supervision of their children while inside the shop.
8. Health, Safety, and Service Refusal
For the safety and comfort of our team and customers, we reserve the right to refuse service to anyone for reasons including, but not limited to:
Unsafe, disrespectful, or disruptive behavior
Signs of contagious illness or unsafe skin/scalp conditions
Harassment of staff or customers
Failure to follow shop policies
Requests that are outside the scope of our professional services
We also reserve the right to stop a service if continuing would be unsafe, inappropriate, or not in the customer’s best interest.
9. Personal Belongings
Customers are responsible for their own personal belongings while visiting The Gentz Barbershop.
We are not responsible for lost, stolen, or damaged personal items.
10. Website Use
You agree to use our website only for lawful purposes.
You may not attempt to interfere with the website, misuse booking forms, submit false information, copy website content without permission, or use the website in a way that could harm The Gentz Barbershop or other users.
11. Website Content
The content on our website, including text, images, logos, service descriptions, and branding, is owned by or licensed to The Gentz Barbershop unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.
12. Third-Party Links and Services
Our website may include links to third-party platforms, such as online booking tools, payment processors, maps, social media pages, or review sites.
We are not responsible for the content, policies, availability, or practices of third-party websites or services.
13. Text Messages, Emails, and Communication
By submitting your contact information through our website, booking system, or other forms, you agree that The Gentz Barbershop may contact you regarding appointments, confirmations, reminders, updates, promotions, or customer service.
Message and data rates may apply for SMS messages. You may opt out of promotional text messages at any time by replying STOP, where applicable.
SMS Terms and Conditions
The Gentz Barbershop provides barbering and grooming services, including haircuts, beard trims, shaves, appointment scheduling, appointment reminders, customer service, and occasional shop updates.
By providing your phone number and opting in to receive text messages, you agree to receive SMS messages from The Gentz Barbershop. These messages may include appointment confirmations, appointment reminders, scheduling updates, customer service messages, and occasional promotional messages related to our services.
You can cancel the SMS service at any time. Just text STOP to (970) 620-4052. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us at [email protected] or (970) 620-4052.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary based on your appointments, account activity, and communication preferences.
If you have questions about your text plan or data plan, please contact your wireless provider.
If you have any questions regarding privacy, please read our Privacy Policy: https://thegentzbarbershop.com/policy
14. Limitation of Liability
To the fullest extent permitted by law, The Gentz Barbershop is not liable for indirect, incidental, special, or consequential damages related to your use of our website or services.
Our total liability for any claim related to a service will not exceed the amount paid for that specific service.
15. No Guarantees
We strive to provide excellent service and professional results. However, individual results may vary based on hair type, hair condition, customer requests, styling preferences, and other factors.
We do not guarantee that every requested style can be achieved exactly as shown in a photo or reference image.
16. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website or services after changes are posted means you accept the updated Terms.
17. Contact Us
For questions about these Terms of Service, please contact us:
The Gentz Barbershop
75 E 4th St, Craig, CO 81625
(970) 620-4052
[email protected]